FAQ
Frequently Asked Questions (FAQ)
1. What kind of products can I customize?
At Snazzify Creations, we offer a wide variety of customizable products, including T-shirts, doormats, mugs, hats, business merchandise, and more. You can either choose from our pre-made designs or upload your own to create something truly unique.
2. Can I upload my own design or image?
Yes, absolutely! You can upload your own design, logo, or image to personalize your product. Just ensure that your file is of high quality and meets our file guidelines for the best printing results.
3. What file formats do you accept for custom designs?
We accept image file formats .JPEG, or .PNG. For optimal print quality, we recommend high-resolution files with a transparent background where applicable.
4. How long will it take for my order to be completed?
Our processing time varies depending on the product and order volume, but typically orders are completed within 3-7 business days. We will provide you with an estimated completion time at checkout.
5. Do you offer bulk order discounts?
Yes, we offer discounts for bulk or large quantity orders. Please contact us for a custom quote based on your order size.
6. What is your return policy on custom items?
Due to the personalized nature of custom products, we cannot accept returns unless the item is defective or there was an error on our part. Please double-check your designs and sizes before placing an order.
7. Can I cancel or change my order after placing it?
Once your order has been processed and production has started, it cannot be canceled or changed. If you need to make changes, please contact us as soon as possible, and we will do our best to assist you.
8. Do you offer international shipping?
Currently, we only ship within [your region/country], but we plan to expand our shipping options soon. Please check back for updates or contact us if you have specific shipping needs.
9. How can I track my order?
Once your order is shipped, we will send you an email with the tracking information so you can monitor your package until it reaches your doorstep.
10. Can I request a design proof before production?
Yes! For certain products, we can provide a digital proof for your approval before production begins. Just let us know during the checkout process or contact us after placing your order.
11. What if I have a problem with my order?
If there's an issue with your order, please contact us within 7 days of receiving your item, and we'll be happy to help resolve the issue.
12. Do you offer gift cards?
Yes, we offer customizable gift cards so your friends and loved ones can design their own special items. Gift cards are available in a range of denominations.
